The social media and mobile usage is exhibiting substantial growth throughout the past few years over the world. The economy is also growing fast as well as internet usage and social media penetration. E-commerce is any economic transaction which includes the process of buying, selling, transferring or exchanging products, services, or information using electronic data transmission via the Internet (Grandon & Pearson 2004). I found that social media play significant roles on E-commerce.
One major positive impact in this borderless transaction is to simplify and speed up transactions. This is because transactions and e-commerce services can be easily accessed at anytime and anywhere, whether in the office, home and so on. For example, this transaction can be initiated even at home with the ease of accessing the internet.
Other than that, social media also improve the quality and productivity of our industrial output. The development of social media directly can help improve human productivity. All work can be carried out quickly, accurately and with very minimal errors. For example, with email, information can be sent quickly exceeded national boundaries, time and space. Without social media, we are unable to compete in the international market. Our product is would be labelled as outdated. So, with social media enabled Malaysia to compete with other developed countries.
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